Skip to main content
Control Panel

Watson Terms & Conditions

Terms of Sale

These terms of sale supersede all previous price lists and terms and are subject to change without notice.


All prices are list, freight prepaid (as described below) and do not include cartoning, storage or taxes. Watson reserves the right to make changes to price without prior notice.

Terms of Payment

Terms of payment will be established based on the credit rating and credit information provided by and for specific customers based on their credit application. Orders are invoiced at time of shipment. Standard payment terms are 50% due at time of order and 50% due before shipment. Approved credit levels may be extended to net thirty (30) days. Past due accounts will be charged the lesser of 1-1/2% per month or the highest rate permitted by law plus all collection costs, including reasonable attorney’s fees and expenses.

Credit card payments are accepted up to $5,000. 

Please contact with questions.


All sales, use, excise and other applicable taxes are the purchaser’s responsibility and will be invoiced to the purchaser. If purchaser claims an exemption from such taxes, it shall be the purchaser’s responsibility to furnish an appropriate exemption certificate at time of purchase.

Order Acknowledgment

Purchase orders should be submitted via email to Orders@watsonfg,com. All purchase orders must include the following information:

  • Sold to information including billing address and contact name with email and phone number.
  • Ship to information including billing address and contact name with email and phone number.
  • Requested delivery date.
  • All finish selections and options, or a copy of your Watson quote.

Any omission may result in the delay of processing the order. All Quotations, Acknowledgments, and Invoices are subject to corrections for errors or omissions.

All orders and subsequent change orders must be in writing. Watson will issue a written acknowledgment that includes estimated ship and arrival dates; Customers should verify the acknowledgment for accuracy. The acknowledgment is the final agreement between Watson and the customer.

Order Changes and Cancellations

Acknowledged orders may not be changed or canceled, in whole or in part, without prior written consent of Watson. Orders for which production has started may not be canceled. Orders that include non-standard products and non-standard finishes may not be canceled. Order changes may affect delivery dates. Expenses incurred because of order changes will be charged to the Customer. In the event of cancellations prior to the start of production for standard products, Customer will be liable for cancellation charges of 25%.


Watson products are made to order and may not be returned for credit unless authorized in writing by Watson. At its discretion, Watson may deem it necessary to issue a Return Merchandise Authorization (RMA) to recover defective or failing product for testing and quality assurance.

An RMA consists of an RMA order acknowledgment, an RMA checklist, a prepaid shipping label and sleeve and the appropriate packaging to return the product in question. RMA processing is the responsibility of the dealer’s representative (service technician, installer, etc.).

If the RMA product is not shipped within 30 days of the date of issue, the scope of work will be viewed as incomplete, and an invoice may be issued based on the value of the parts not returned. Purchasers will be responsible for additional freight costs incurred from non-authorized carriers when returning product.

Shipment and Delivery

Domestic shipments are FOB Watson. The invoice price includes standard domestic freight for the 48 contiguous states. Shipments outside the 48 contiguous states will be shipped FOB distribution point, surface freight included to the point of embarkation and freight costs beyond that point will be added to the invoice. Charges incurred by Watson complying with non-standard shipment requests such as inside delivery, expediting, redelivery, weekend delivery, unpacking, straight trucks, specific driver requests or temporary holding will be invoiced to the purchaser. Risk of loss shall pass to purchaser at the time Watson places the product(s) in the possession of a common carrier or at the time of delivery to the purchaser in the case of delivery by Watson vehicles.


We wrap our products in reusable blankets whenever possible. This method reduces packaging waste, lessens freight damage, expedites on-site installation and enables easier identification of concealed damage. Here are a few things you should know about Watson’s blanket wrap practice:

  • Most products will be individually loaded and secured with blankets and straps
  • Some steel components may come on small pallets and hardware will be bulked packed in boxes
  • Each item will be wrapped in shipping blankets that will stay with the truck
  • Exposed wood edge table surfaces will have added packaging to protect edging during transit
  • Storage components will be covered in plastic bags and blanket wrapped
  • Some table and storage components will have corner guards and be wrapped in plastic

Cartoning may be specified, but is subject to a 5% of total List price surcharge.

Freight Charges

ZONE 1 - King, Pierce, and Kitsap Counties, WA - 3% of total list will be added to orders under $20,000 List.

ZONE 2 - WA (outside King, Pierce, and Kitsap Counties), OR and CA - 10% of total list will be added to orders under $20,000 List. Minimum freight charge $150

- Contiguous US (outside of WA, OR, and CA) - 10% of total list will be added to orders under $25,000 List. Minimum freight charge $150.

- 10% of total list will be added to orders under $25,000 List. +7% of net for tax and customs. Minimum freight charge $150.

Freight Claim

We’ll file the freight claim on your behalf. But to do that – we’ll need your help. 

FREIGHT DAMAGE: It is the purchaser’s responsibility to examine products upon receipt, note the damage or shortage on the Bill of Lading, and to notify Watson within 24 hours of delivery. Failure to provide notice within 24 hours constitutes acceptance of the product. 

CONCEALED DAMAGE: Claims must be made by the purchaser in writing and with photographs within five (5) business days after delivery. Failure by the purchaser to make any concealed damage claim within five (5) business days constitutes acceptance of the product and a waiver of any apparent damages.


We understand that projects sometimes face unforeseen delays. If the request to move an order out is received more than 5 weeks or 25 business days prior to the acknowledged ship date, we can likely accommodate that request without additional cost. If the request to move an order out is received less than 25 business days prior to the acknowledged ship date, customers may opt to contract storage with Watson for up to 30 days post-ship date. Watson charges a storage fee of $1 per day per $1,000 of the Total Order Net. The minimum storage fee is $250 Net. Storage should be considered delivery to the customer for all purposes, including invoicing.

Force Majeure

Watson shall not be liable for any loss, damage, or delay resulting from forces beyond its reasonable control including fire, flood, strike or other labor difficulty, act of God, or due to any cause beyond its reasonable control.

In the event of any such delay, delivery will be postponed by such length of time as may be reasonably necessary to accommodate for the delay.


Watson designs and builds its products within the framework of ISO quality management, environmental and safety processes. Our products are warranted to be free from defects in materials and workmanship for life (minor limitations and exceptions described below). If your Watson product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only original, unaltered, and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, improper care, improper installation, negligence, normal wear and tear, or the natural breakdown of materials over an extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

Limitations and Exceptions:

  • This warranty applies only to the original purchasers of the product
  • Colorfastness is not warranted
  • This warranty does not apply to the appearance, durability, quality, behavior, colorfastness, or any other attribute of COM (Customer’s Own Materials, including laminate) or any other non-standard Watson material specified by the customer after application to a Watson product.
  • All component parts not manufactured by Watson shall be covered by the original manufacturer’s warranty. This includes motors and electrical components.
  • Exceptions to Watson's lifetime warranty include Etch markerboard writing surfaces (5 years) and Neighborhood Light (1 year)

Warranty Period

All components manufactured by Watson

Seven Years 
Linak motors and electrical components

Five Years  
Other motors and electrical components

Etch Markerboard writing surfaces

One Year
Neighborhood Light


The remedies provided above are the Customer’s sole remedies for any failure of Watson to comply with its obligations regarding the workmanship of its products.

Effective DECEMBER 2023

26246 Twelve Trees Lane NW, Poulsbo, Washington 98370

Back to Top